Shipping & Returns
Thank You for ordering with kanivihair !
1. How long is processing, shipping, and handling?
Processing takes 1-2 Business days, free shipping takes 1-3 days .
All Packages Delivery is with USPS or a kanivihair driver .
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at firstname.lastname@example.org
May I return my order?
PLEASE NOTE PAYPAL CHARGES A REFUND FEE WE CANT VOID
this cancellation fee is based on your order total.
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
We are not responsible for any stylist trying to custom color or dye your virgin hair , because we understand that everyone is not a colorist or a specialist at coloring hair extensions
You must contact us first before refunding your package at email@example.com During Business Hours within the seven (7) day return period. All kaniviHair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the kanivihair seal on the bundle has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Kendra's Boutique security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.